Samâs Club makes major change to checkout
Sam’s Club is taking a step that will change the checkout procedure for shoppers.
The Walmart-operated chain store is doing away with the current process of having workers check receipts before they exit the store in favor of artificial intelligence and computer technology. The technology, currently being tested at 10 Sam’s Club locations before expanding nationwide, is designed to eliminate the wait at the club’s exit area.
“We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members,” said Chris Nicholas, CEO of Sam’s Club.
Under the system, a member will pay at the register or via Scan & Go and then the combination of computer vision and digital technology will capture images of the carts and verify payment of all items within a member’s basket. The change, “not only streamlines the member’s exit, but also allows exit greeters to refocus their time and expertise to assisting members and ensuring they have an enjoyable shopping experience,” Sam’s Club said in a statement.
The technology is expected to be rolled out nationwide by the end of the year.